Due to strict NDA, all visuals, components and details are anonymised or representative. References to Salt Design System are based on publicly available information.
Case study: LLM Mobile
Scaling Salt Design System for Enterprise LLM Mobile Experience Global Financial Institution | 2024–2025
Role: Vice President, Digital UX Designer
Creative Technology & Enterprise UX Initiatives,
JPMorgan Chase & Co.
Project Overview
Led UX strategy for the mobile experience of JPM’s award-winning LLM-powered productivity platform (part of the LLM Suite). Worked closely with the LLM Team, Creative Technology Team and the Salt Design System Team to scale existing design patterns and components across 200,000+ employees, ensuring consistent, compliant and mobile-optimized AI experiences firmwide.
Challenge
Desktop-first LLM tools needed seamless mobile extension for on-the-go users (Managing Directors, traders, analysts).
Fragmented legacy components across teams created inconsistency and slow adoption. Required deep research into existing AI initiatives inside JPM and industry standards while maintaining strict regulatory compliance.
My Approach & Cross-Team Collaboration
As the strategic UX lead I:
Partnered daily with the LLM Product Team (product vision and AI workflows)
Collaborated with the Creative Technology Team (rapid prototyping and custom tooling)
Worked hand-in-hand with the Salt Design System Team to extend and scale core components (Data Grids, Blotters, patterns) for mobile AI use cases
Facilitated cross-functional workshops with executives and global design teams
Process
Research & Discovery
Conducted comprehensive audit of current AI work at JPM + industry benchmarking (generative AI tools, mobile AI adoption in regulated sectors). Identified user needs for quick AI interactions on mobile while maintaining compliance and data security.
Cross-Team Alignment & Strategy
Ran workshops with LLM, Creative Technology and Salt teams to align on OKRs, roadmap and success metrics.
Scaling Salt Design System Extended Salt’s lightweight, token-driven components to support mobile AI workflows.
Created reusable patterns that other teams could adopt instantly.
Design & Prototyping
Designed mobile-optimized conversational AI interface integrated with scaled Salt components.
Validation & Iteration Usability testing + feedback loops with global users and stakeholders.
Solution Highlights
Results & Business Impact
Direct contribution to American Banker’s 2025 Innovation of the Year Grand Prize for the LLM Suite.
Platform reached 200,000+ employees (later reported up to 230,000).
Key Learnings
Cross-team collaboration between LLM, Creative Technology and Salt Design System teams, combined with upfront research, is the fastest way to scale secure, consistent AI experiences in a regulated enterprise environment.
